OVERVIEW
This website (skinceuticalls.com) is operated by SkinCeuticalls. Throughout the site, the terms “we,” “us,” and “our” refer to SkinCeuticalls.
Business Information:
SkinCeuticalls
10603 Landsbury Dr
Houston, TX 77099, USA
Email: customercare@skinceuticalls.com
Phone: +1 (737) 283-1814
By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including all additional terms, conditions, policies, and notices stated herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content, regardless of whether you are located in the United States, United Kingdom, Australia, or any other location.
ACCEPTANCE OF TERMS
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates.
SECTION 1 – ELIGIBILITY AND ACCOUNT
1.1 Age Requirement
By agreeing to these Terms of Service, you represent that:
- You are at least 18 years of age (the age of majority in your jurisdiction), OR
- You are the age of majority in your jurisdiction and have given us your consent to allow any of your minor dependents to use this site
1.2 Account Accuracy
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, shipping address, and payment information, so that we can complete your transactions and contact you as needed.
1.3 Authorized Use
- You may not use our products or services for any illegal or unauthorized purpose
- You must not violate any laws in your jurisdiction (including but not limited to copyright laws)
- You must not transmit any worms, viruses, or any code of a destructive nature
- A breach or violation of any of these Terms will result in immediate termination of your Services
SECTION 2 – INTERNATIONAL CUSTOMERS
We currently ship to and serve customers in:
United States
United Kingdom
Australia
International customers acknowledge and agree that:
- Shipping times vary by destination (see our Shipping Policy)
- Customs duties, taxes, and import fees may apply and are the responsibility of the customer
- All prices are listed in USD (United States Dollars)
- Returns must comply with our Return & Refund Policy
- International orders are subject to the laws of the destination country regarding product regulations
SECTION 3 – GENERAL CONDITIONS
3.1 Right to Refuse Service
We reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
3.2 Content Transmission
You understand that your content (not including credit card information) may be transferred unencrypted and involve:
- (a) Transmissions over various networks
- (b) Changes to conform and adapt to technical requirements of connecting networks or devices
Credit card information is always encrypted during transfer over networks.
3.3 Prohibited Reproduction
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.
3.4 Order Cancellation Rights
We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or phone number provided at the time the order was made.
SECTION 4 – PRODUCTS AND SERVICES
4.1 Product Availability
- Certain products may be available exclusively online through the website
- Products may have limited quantities
- Products are subject to return or exchange only according to our Return & Refund Policy
- We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction
4.2 Product Descriptions
- We make every effort to display as accurately as possible the colors and images of our products
- We cannot guarantee that your computer monitor’s display of any color will be accurate
- All descriptions of products or product pricing are subject to change at any time without notice
- We reserve the right to discontinue any product at any time
4.3 Product Warranties
We do not warrant that:
- The quality of any products, services, information, or other material purchased or obtained by you will meet your expectations
- Any errors in the Service will be corrected
- Products will be suitable for any particular purpose
For defective or damaged products, please refer to our Return & Refund Policy.
SECTION 5 – PRICING AND PAYMENT
5.1 Pricing
- All prices are listed in USD (United States Dollars)
- Prices are subject to change without notice
- We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time
- We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service
5.2 Payment Processing
We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards with Visa/MasterCard logo
- Other payment methods as displayed at checkout
Payment must be received before order processing begins.
SECTION 6 – SHIPPING AND DELIVERY
6.1 Shipping Policy
All shipping is governed by our Shipping Policy. Please review our complete Shipping Policy for detailed information about:
- Processing times
- Delivery timeframes for USA, UK, and Australia
- Shipping methods and tracking
- International shipping considerations
Link: View Our Shipping Policy
6.2 Risk of Loss
All items purchased from SkinCeuticalls are shipped pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
SECTION 7 – RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Key Points:
- 30-day return window from delivery date
- Free return shipping for all customers (USA, UK, Australia)
- No restocking fees
- No exchanges offered (return for refund only)
- Must contact us before sending returns
Link: View Our Return & Refund Policy
SECTION 8 – ACCURACY OF INFORMATION
8.1 Website Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
8.2 Product Information
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to:
- Product descriptions
- Pricing
- Promotions and offers
- Product shipping charges
- Transit times
- Availability
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 9 – THIRD-PARTY SERVICES AND LINKS
9.1 Third-Party Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.
9.2 Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for:
- Examining or evaluating the content or accuracy of third-party materials
- Any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites
Please review carefully the third-party’s policies and practices before engaging in any transaction.
SECTION 10 – USER CONTENT AND COMMENTS
10.1 Submission of Content
If you send us certain specific submissions (for example, contest entries) or creative ideas, suggestions, proposals, plans, or other materials (“comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.
10.2 Content Standards
You agree that your comments will:
- Not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right
- Not contain libelous or otherwise unlawful, abusive, or obscene material
- Not contain any computer virus or other malware
- Not use a false email address or pretend to be someone other than yourself
10.3 Moderation
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable.
SECTION 11 – PERSONAL INFORMATION AND PRIVACY
Your submission of personal information through our website is governed by our Privacy Policy.
We collect and process personal information including:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information
- Order history
For detailed information about how we collect, use, and protect your personal information:
Link: View Our Privacy Policy
International Customers:
- UK customers: We comply with UK GDPR
- Australia customers: We comply with the Australian Privacy Act
- All customers: We respect your privacy rights under applicable law
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
(a) For any unlawful purpose
(b) To solicit others to perform or participate in any unlawful acts
(c) To violate any international, federal, provincial, state, or local regulations, rules, or laws
(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
(f) To submit false or misleading information
(g) To upload or transmit viruses or any other type of malicious code
(h) To collect or track the personal information of others
(i) To spam, phish, pharm, pretext, spider, crawl, or scrape
(j) For any obscene or immoral purpose
(k) To interfere with or circumvent the security features of the Service
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 13 – INTELLECTUAL PROPERTY
13.1 Ownership
All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of SkinCeuticalls or its content suppliers and is protected by international copyright laws.
13.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use the website and services for personal, non-commercial use only.
SECTION 14 – DISCLAIMER OF WARRANTIES
WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT:
- Your use of our service will be uninterrupted, timely, secure, or error-free
- The results obtained from the use of the service will be accurate or reliable
- The quality of any products, services, information, or other material will meet your expectations
THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU ARE PROVIDED “AS IS” AND “AS AVAILABLE” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
You expressly agree that your use of, or inability to use, the service is at your sole risk.
SECTION 15 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
In no event shall SkinCeuticalls, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any:
- Injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind
- Lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages
- Whether based in contract, tort (including negligence), strict liability, or otherwise
This limitation applies even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 16 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SkinCeuticalls and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:
- Your breach of these Terms of Service
- Your violation of any law or the rights of a third party
- Your use of the Service
- Your User Content
SECTION 17 – GOVERNING LAW AND DISPUTE RESOLUTION
17.1 Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions.
17.2 Jurisdiction
For customers in the United States:
You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Harris County, Texas.
For customers in the United Kingdom:
UK customers retain all rights under UK consumer protection laws and may bring proceedings in UK courts.
For customers in Australia:
Australian customers retain all rights under Australian Consumer Law and may bring proceedings in Australian courts.
17.3 Dispute Resolution
Before filing any legal action, we encourage you to contact us at customercare@skinceuticalls.com to resolve any disputes informally.
SECTION 18 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 – TERMINATION
19.1 Termination by You
You may terminate these Terms of Service at any time by:
- Notifying us that you no longer wish to use our Services
- Ceasing to use our website
19.2 Termination by Us
If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.
19.3 Survival
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
SECTION 20 – ENTIRE AGREEMENT
These Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and SkinCeuticalls and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
SECTION 21 – CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Last Updated: November 2025
SECTION 22 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Email: customercare@skinceuticalls.com
Phone: +1 (737) 283-1814
Business Hours: Monday – Friday, 9:00 AM – 8:00 PM EST
Business Address:
SkinCeuticalls
10603 Landsbury Dr
Houston, TX 77099, USA
RELATED POLICIES
For additional information, please review:
- Shipping Policy – Information about processing times, delivery, and tracking
- Return & Refund Policy – 30-day returns, free return shipping, refund process
- Privacy Policy – How we collect, use, and protect your personal information
Thank you for choosing SkinCeuticalls. We appreciate your business and are committed to providing you with premium skincare products and excellent customer service.
