Last Update: 11/19/2025
This Privacy Policy explains how Skinceuticalls (“Skinceuticalls”, “we”, “us”, or “our”), collects, uses, and protects your personal information when you visit or make a purchase from https://skinceuticalls.com (the “Site”).
Skinceuticalls is an independent online retailer of professional skincare products. We are not affiliated with, endorsed by, or the official website of SkinCeuticals. All trademarks mentioned on this Site belong to their respective owners.
This Site is intended for customers located in the United States, and we currently only ship orders to addresses within the United States.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Business name: Skinceuticalls
Registered address: 10603 Landsbury Dr, Houston, TX 77099, USA
Contact email: customercare@skinceuticalls.com
Contact phone: +1 (737) 283-1814
If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details above.
2. Information We Collect
We collect information to process your orders, provide customer service, improve our Site, and comply with applicable U.S. laws.
2.1 Information You Provide Directly
We may collect personal information when you:
a) Place an order or create an account
Name
Billing address
Shipping address (USA only)
Email address
Phone number
Order details (products purchased, date, price)
b) Contact us
Name
Email address
Phone number (if provided)
Any information you include in your message (order number, questions, etc.)
c) Subscribe to our emails or marketing
Email address
We do not store your full payment card details on our servers. Payments are processed securely by third-party payment providers Square.
2.2 Information Collected Automatically
When you visit the Site, we automatically collect certain information about your device and how you interact with the Site, such as:
IP address
Browser type and version
Device type and operating system
Referring website or advertising source
Pages you view and time spent on each page
Clicks, scrolls, and other actions on the Site
This information is collected using cookies and similar technologies (see Section 4).
2.3 Information from Third Parties
We may receive information about you from:
Payment processors – to confirm your payment and help prevent fraud
Shipping carriers – delivery status and tracking information
Advertising and analytics partners – aggregated statistics about site traffic, ad performance, and user interactions
We do not buy or sell third-party mailing lists.
3. How We Use Your Information
We use your information for the following purposes:
Order Processing and Delivery
To process your orders and payments
To ship your products and provide tracking details
To send order confirmations, shipping updates, and related messages
Customer Service
To respond to your questions and requests
To handle returns, exchanges, and refunds
To help with product questions and recommendations
Operating and Improving Our Site
To analyze how the Site is used and improve content, layout, and navigation
To fix errors, monitor performance, and maintain security
Marketing and Communications (within the USA and where allowed by law)
To send you emails about new products, offers, or store updates if you sign up or where otherwise permitted
To show you relevant ads for our products on other platforms (e.g., Google, Facebook), where allowed
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us.
Fraud Prevention, Security, and Legal Compliance
To detect and prevent fraud, abuse, or security incidents
To comply with U.S. legal, tax, and accounting obligations
To protect our rights, property, and safety, and that of our customers or others
We do not use your information to impersonate other brands or mislead users.
4. Cookies & Similar Technologies
Cookies are small text files placed on your device when you browse websites. We use cookies and similar technologies to:
Keep your shopping cart and session active
Remember your preferences (for example, language or currency)
Understand how visitors use our Site
Show relevant ads for our products on other websites (remarketing/retargeting), where allowed
4.1 Types of Cookies We Use
Essential Cookies
Required for the Site to function (e.g., to remember cart items and allow checkout). These cannot be disabled through our Site because they are necessary.Performance and Analytics Cookies
Help us understand how visitors use the Site (for example, using Google Analytics or similar tools) so we can improve our services.Advertising Cookies
Used by us and our advertising partners (for example, Google Ads, Facebook/Meta) to show you relevant ads based on your browsing behavior or interaction with our Site.
4.2 Managing Cookies
You can manage or disable cookies in your browser settings. Please note that disabling some cookies may affect the functionality of our Site, and you may not be able to place or complete an order.
Some browsers and devices also allow you to send a “Do Not Track” signal. At this time, we do not respond to all “Do Not Track” signals, but you can still manage cookies through your browser settings.
5. How We Share Your Information
We do not sell your personal information to third parties.
We may share your information with the following categories of third parties, but only as needed to operate our business:
Service Providers
Website hosting and e-commerce platform providers
Payment processors
Shipping carriers and logistics companies
Email and SMS service providers
IT, security, and support services
Analytics and Advertising Partners
Tools such as Google Analytics, Google Ads, Facebook/Meta Ads, or similar services that help us measure site performance and show relevant ads.
Legal and Compliance
When required by law, regulation, legal process, or government request
When necessary to protect our rights, privacy, safety, property, or that of our customers or others
All service providers who process your information on our behalf are expected to protect your data and use it only for the services they provide to us.
6. Data Retention
We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including:
Order and transaction records: Generally retained for 5 years to comply with U.S. tax and accounting requirements.
Customer service communications: Kept as long as needed to resolve your issue and for a reasonable period afterward.
Marketing information: Retained until you unsubscribe, request deletion, or we decide to stop using it.
When we no longer need your information, we will delete it or anonymize it.
7. Your Privacy Choices (United States)
Even though U.S. privacy laws differ by state, we want to provide you with practical control over your information:
Access and Updates:
You may contact us to request a copy of the personal information we hold about you or to ask us to correct inaccurate or incomplete information.Marketing Emails:
You can opt out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at customercare@skinceuticalls.comDeleting Your Information:
You can contact us and ask us to delete your information where it is no longer necessary for us to keep it (for example, marketing profiles). Some records (such as order history and invoices) may need to be kept to comply with legal and tax obligations.
7.1 Additional Rights for California Residents (CCPA/CPRA)
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including:
The right to know what categories of personal information we collect and how we use it
The right to request access to specific pieces of personal information we hold about you
The right to request deletion of your personal information, subject to certain exceptions
The right to correct inaccurate personal information
The right to limit the use and disclosure of sensitive personal information, if applicable
The right to not be discriminated against for exercising your privacy rights
We do not sell personal information in the way that term is typically understood. If we engage in activities that might be considered a “sale” or “sharing” under California law (such as certain advertising practices), we will provide appropriate notices and options to opt out.
To exercise any of your rights, you can contact us at:
Email: customercare@skinceuticalls.com
We may need to verify your identity before responding to your request.
8. Children’s Privacy (USA)
Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have unintentionally collected personal information from a child under 13, we will take steps to delete it.
If you believe a child has provided personal information to us, please contact us immediately.
9. Security
We take reasonable technical and organizational measures to protect your personal information, including:
Using secure (HTTPS) connections on our Site
Working with reputable hosting and payment providers
Limiting access to personal data to staff and service providers who need it for business purposes
However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements in the United States.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
11. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
Skinceuticalls
10603 Landsbury Dr, Houston, TX 77099, USA
Email: customercare@skinceuticalls.com
Phone: +1 (737) 283-1814
